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Our Support Team

Comprehensive user support is provided by the Ten-25 support team. Rapid access to support is provided via our Helpdesk, and our Support Analysts utilise a call-logging system to prioritise and resolve calls efficiently.

If required our staff can connect to your system via the Internet, ensuring a swift response and avoiding travel costs – on-site presence is also available for more detailed investigations and system consultancy.

Contacting Support

The standard Support contract covers 09:00 to 17:30 Monday – Friday.

An extended Support Contract is available for the following hours:

07:45-18:15 Mon-Fri
08:00-16:00 Sat
09:00-16:00 Sun & Bank Holidays

Email: support@ten-25.co.uk
Tel: +44 (0)1202 893693
Fax: +44 (0)1202 830424

Ten-25 provider of UniTrade360

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