FREQUENTLY ASKED QUESTIONS
We know it's a big decision taking on a new ERP system for your business, and you're bound to have a lot of questions. Here are some that we have been asked quite often, but if you would like to know something else, please do get in touch!
WHO IS TEN-25?
Ten-25 Software was founded in 1981 with the aim of helping timber and builders’ merchants to run their businesses more effectively through software. Our software has evolved over time but our mission remains the same. We retain the same family values we’ve always had, with the increasing technological capabilities that our customers now need. Our customers’ success is what drives us – their success is our success. To find out more, visit the About Us page.
WHAT IS A CLOUD ERP SYSTEM?
A cloud ERP (Enterprise Resource Planning) system is a software system that lets you run the operations, commercial and logistics functions of your business via a browser-based interface hosted remotely so that you can access it as simply as visiting a website and logging in. Rather than requiring physical servers to be installed at your premises, the platform is hosted remotely and you simply log-in to be able to access all the features which let you run your business. It is totally secure and is backed up and updated automatically so you always have the latest version of the software without complex, time-consuming and often expensive hardware or system updates.
WHAT KINDS OF COMPANIES CAN USE ERP SYSTEMS?
Enterprise Resource Planning (ERP) systems can be used by any organisation which has an operational element - i.e. any business which stocks and trades products. We specifically make ERP systems that are suitable for merchant businesses, such as Timber Merchants, Builders' Merchants, Steel Stockholders, Plumbing Suppliers, Agricultural Merchants and so on. Essentially ERP solutions help you to plan your operations more efficiently and identify pportunities for waste reduction and increased profitablity.
WHAT IS MERCHANTER?
Merchanter is a 100% cloud-based ERP system for merchants, launched in 2019. It was previously known as UT400, which is now the generation code of the current system, Merchanter enables revolutionary accessibility, flexibility and control, with over 110 KPIs built in for the ultimate customisation experience. Powerful yet unbelievably easy to use, it is changing the face of ERP software and debunking long-held preconceptions. Everything from demo to installation and training can be done remotely. To find out more click here or to book a solo or guided online demo, click here.
WHAT IS UNITRADE360?
Unitrade360 is an end-to-end software system for merchant businesses. It can be hosted on local servers or be Cloud-based, and offers a comprehensive suite of trading modules to enable any merchant business to run efficiently and increase profitability. To discover more about the system, just click here. We have now launched its successor, Merchanter, our 100% cloud-based ERP system for merchants – to find out more, click here.
WHO CAN USE OUR SOFTWARE?
Our software is primarily built for timber merchants, builders’ merchants, steel stockholders and plumbing merchants, but is entirely suitable for any kind of merchant business which buys, stocks and sells a range of products. It is particularly suited to the complexities of construction supplies and allows incredibly easy switching between metrics, packs, lengths, weights and any other required criteria to make merchant trading and stock management simpler and more accurate.
Thanks to the flexible, intuitive capabilities of managing multiple types and denominations of stock, in multiple currencies and across multiple sites, the software is ideally suited to all merchant businesses, importers, exporters, stockists and agents.
WHAT MAKES MERCHANTER THE BEST SOFTWARE FOR TIMBER MERCHANTS?
Our systems have several decades’ industry experience built in as standard. That means our systems take into account milling and processing variations, different ways of holding, measuring and packaging different stock types, and are able to integrate multiple sites, currencies and users for a seamless overview of business performance and accurate, real-time stock information. It also incorporates simple, time-saving functions to account for certification requirements and quality control. We also understand how and when our customers do business, so we’re available when you need us to be, at the end of the phone or online. One size most definitely does not fit all when it comes to Timber Merchants and our systems are tailored to each individual customer to ensure it includes everything they need, exactly how they need it. To find out more about our software systems for Timber Merchants, just click here.
WHAT MAKES MERCHANTER THE BEST SYSTEM FOR BUILDERS' MERCHANTS?
The flexibility of stock-holding across multiple stock types and denominations allows our systems to cater for the fast-paced and varied nature of builders’ merchant trading. Our systems allow for multiple sites, users and product types, giving instant, accurate stock-holding information. Intelligent analysis and reporting helps business managers to make better business decisions on a daily basis, and customer information and buying and selling insight ensures that every transaction, deal and price agreed is at the optimum level. No missed trading opportunities and better pricing means better profitability and better customer service.
We have introduced tiered pricing which is also available on a monthly subscription basis, making it more accessible and affordable for more of your workforce to have access, from delivery crew to MD. Customised dashboards and tailored access creates engaging relevance and time-saving measures, and the 24/7 accessibility from any smart device facilitates an unrivalled accuracy for stock management and trading performance. It’s also incredibly easy to use and fast to set up, meaning you can be up and running in a fraction of the time of a traditional ERP system.
We understand how and when builders’ merchants work, so our customised systems work exactly how our customers need them to. To find out more about why Merchanter is so well suited to builders’ merchants, just click here.
WHAT MAKES MERCHANTER THE BEST ERP SYSTEM FOR STEEL STOCKHOLDERS?
Merchanter allows a great deal of customisation and is perfectly suited to steel stockholders who want to have a greater control of their stock management and trading systems, more easily. Merchanter allows stock control by length, weight and specification; Test Certificate Management for time-saving, accurate certification attribution and storage; customer order cutting and processing, and many more features to help make your business run more smoothly, and more profitably.
To find out more about why Merchanter is so well suited for steel stockholder businesses, please click here.
IS MERCHANTER A STOCK MANAGEMENT SYSTEM?
Yes, Merchanter is an excellent cloud-based stock management system - and a whole lot more besides. As it is designed specifically to be the best trading system for timber merchants and builders’ merchants, stock management is one of the primary uses of the system. Flexible, tailored and intuitive, it allows incredible granularity of detail so you can stock, monitor and manage stock in whatever way your business works, accounting for multiple branches, milling and processing, certification requirements, pack or individual unit metrics, interchangeable currencies, weights and measures, and a whole host of other features to help you manage your stock better. Intelligent reporting helps predict supply and demand and the incredible accuracy allows for enhanced availability and even better negotiation criteria with suppliers, helping you gain the most trusted reputation for availability, reliability and price in your target area. Because it is cloud-based and accessible from anywhere, at any time, on any smart device, it means you always have an instant, up-to-the-minute, nationwide overview of your stock availability, gaps and opportunities.
HOW MANY KPIs DOES MERCANTER HAVE?
At the last count, Merchanter had just over 110 different KPIs. Each Key Performance Indicator is designed to give you relevant information about your business in a way that makes it simpler for you to undrstand what's really happening. These include things like the Quote Conversion Ratio, Order Frequency, Average Order Value, Ave
Margins, Availability rates and many, many more. The KPIs can each be analysed to provide useful insights into how each area of your business and each process within it is performing so you can identify opportunities for improved efficiency and productivity.
CAN MERCHANTER COPE WITH MULTIPLE CURRENCIES?
Yes. It is very simple to switch between different currencies, making international trading much more straightforward.
HOW SECURE IS MERCHANTER?
We take our customers’ security extremely seriously, and we use incredibly robust security measures to ensure total peace of mind.
DOES THE SYSTEM GET BACKED UP REGULARLY?
Merchanter is a cloud-based system so it will automatically back-up your information securely, and updates will all be installed remotely and automatically so you always have the very latest system at your fingertips at no extra cost to you.
WHAT ARE THE MAIN SYSTEM FEATURES?
Merchanter is a cloud-based ERP system which allows merchants to buy better, stock smarter and sell faster. It enables incredibly accurate stock management, and is compatible with leading online accounting software like Sage and Xero for seamless integration. Automated features like emailed invoicing and certification batching with dispatch saves time and effort, allowing you to free up time and resource to focus on more valuable areas.
Key features are buying, selling, stock management, invoicing and accounting, logistics, reporting, CRM and administration. To find out more about Merchanter’s features and user benefits, click here.
HOW EASY IS MERCHANTER TO USE?
We have made ease of use an absolute priority in the design of Merchanter. We even brought in a games designer to make sure the interface is clear, engaging and motivational. Customers tell us all the time how easy they find the system to use and we take great pride in our reputation for creating powerful business systems that anyone can use.
We assign a dedicated account manager to ensure a smooth transition from your current system and oversee data migration and training, and we offer an unlimited service package as standard so you always know we’re there for you when you need us. We make sure every user is totally confident and can provide top-up and advanced training either remotely or in person on an ongoing basis.
HOW QUICKLY CAN I GET A SYSTEM?
Traditionally it would take several months from signing a contract for a new ERP system and having it installed, integrated and ready to go. We are setting new records in how fast customers can be up and running with the system; one recent client had the system installed and all staff onboarded within one month of doing the demo. As far as we know, that makes it one of the, if not the, fastest and most agile system available in the UK today. The time it takes to implement will depend on the complexity of your business and the level of customisation you require. Demand is very high for Merchanter but we are scheduling implementation projects throughout the year so please do get in touch if you’re interested in a system demo. You can find out more here.
CAN I EXPORT REPORTS TO EXCEL?
Yes. Our reports are easy to export to common desktop packages, and our financial information is compatible with leading external financial packages like Sage and Xero as well.
CAN I AUTOMATE REPORTS?
Absolutely. Our customers find some of the automated functions of the system incredibly useful and time-saving. Many time-consuming admin tasks can also be automated through Ten-25 software systems, allowing our customers to focus more on selling and less on administration. One customer reported recently that they saved so much time through the automated functionality, they were able to free up a whole admin role and convert it to a sales roles instead – now there’s a productive use of time!
IS THERE A CRM FUNCTION?
Yes. Our system allows you to keep track of all your customers, suppliers and contacts, categorised however you want. It also allows you to add notes by customer, and links together all the interactions with each customers so anyone who picks up the phone will instantly be able to see the trading history, recent quotes, any helpdesk queries and other relevant information to help you offer your own contacts the very best service possible.
IS MERCHANTER COMPATIBLE WITH OUR EXISTING ACCOUNTING SOFTWARE?
We have deliberately designed our finance module to be compatible with leading accounting software packages such as Sage and Xero. Naturally we can’t guarantee that it is automatically compatible with every accounting software package out there, but we do everything we can to make life easy for our customers, so where it’s possible, we’ll make it happen.
DO YOU OFFER HANDHELD SCANNERS TO SPEED UP STOCK COUNTS?
Yes. Our customers find these really useful in saving enormous amounts of time in ongoing stock management. As long as stock has a barcode, it can be scanned and added instantly to the system to enable you to have an accurate, up-to-date picture of your stockholding, from anywhere, at any time.
CAN I USE THE SYSTEM FOR MULTIPLE BRANCHES?
Absolutely! Merchanter is 100% cloud based so users can access the system from anywhere, at any time, on any smart device. That makes it perfect for multi-branch merchants, because senior managers or owners can have an accurate overview of stock holding and trading performance across the entire business, while every individual user has only the most relevant, helpful functions to help them do their jobs more easily.
HOW MANY USERS CAN THE SYSTEM SUPPORT?
However many users you need! We have introduced a brand new, tiered, subscription pricing model which offers greater flexibility and accessibility for all levels of user from delivery driver to CEO, for single depots or multi-site operations. We know that having your whole workforce using the system gives you the most efficient, accurate information to run your business on so we have made sure the system is flexible enough to give every user access to the functions they need to do their jobs. You simply select the number of users you require at each level of access, and build your customised package from there. You can get a quick quote here instantly, or get in touch for a chat about your requirements. To get an instant quote and see our pricing placen, just click here.
HOW MUCH DOES IT COST?
The cost of your system will depend on how many users you require, and what features each user wants to access. We have introduced a tiered pricing system that makes it more affordable to get more of your workforce onto the system; for example delivery drivers or yard workers can use a lower subscription package to use the functions they require for their roles, while an FD, MD or CEO would need a different package more reelvant to their own business needs. We have deliberately tried to make this system as accessible as possible and there are no hidden service fees each year, so no nasty surprises!
WILL I NEED SPECIALIST HARDWARE / DEVICES TO RUN MERCHANTER?
No. The beauty of a true Cloud system is that you can access your account from anywhere, at any time, on any smart device. No hidden costs or specialist hardware required.
IS MERCHANTER AN ECOMMERCE PLATFORM?
No – Merchanter is designed to help you run the operational, commercial and logistical elements of your business “behind the scenes.” However, it is compatible with new eCommerce platforms. We know that many merchants are moving towards webshops and eCommerce platforms (what we think of as the “front end” of trading) so we create the “back end” engine to enable merchant businesses to keep up with digital platform requirements.
WHAT HAPPENS IF SOMETHING GOES WRONG?
Just get in touch with the helpdesk and we’ll help you sort it all out. But don’t panic – all your information is backed up securely and automatically. Your system is hosted in the cloud, not on a single device, so usually if there’s an issue, it’s very simple and quick to resolve.
CAN WE KEEP THE DATA FROM OUR OLD SYSTEM?
In almost all cases we can help migrate all the information from your old system, yes. It’s often seen as a perfect opportunity to spring clean your information and make sure you’re only carrying across valid, up to date content, but we are there to support you every step of the way.
WHAT HAPPENS IF WE NEED A MORE COMPLEX SYSTEM LATER AS OUR COMPANY GROWS?
One of the awesome advantages of a Cloud-based system like Merchanter is that it’s always evolving, so it can grow with your business. If you’re taking on your first ERP system and have been using manual or non-industry specific software, you may wish to take on only a simple version of the system, but all the functionality is there for far more complex operational needs. To put it another way, Merchanter can grow with your business, so you can add new users, upgrade functionality and add new sites or branches whenever you need to. What’s more, Merchanter gives you such great transparency over what’s happening in your business it helps you to identify opportunities and derisk threats faster, meaning it actively helps you to grow faster as well.
WHAT SORT OF HELPDESK SUPPORT DO YOU PROVIDE?
We have a telephone and email helpdesk staffed by real people, all highly experienced in using and managing our software with merchants. That means no chatbots or scripts – just real, friendly, experienced people here to help you with whatever you need.
WE ALREADY HAVE UNITRADE360 - HOW DO WE UPGRADE TO MERCHANTER?
Just give us a call to talk it through. We can help with all your data migration, training and onboarding to keep it hassle free.
Do you have a question that we haven’t answered? Just drop us a line at firstname.lastname@example.org or fill out the contact form and we will be happy to provide you with any extra info you need. Alternatively, just give us a call!