Out of time: why merchants must adapt to meet the changing needs of their customers

The editor’s message at the start of this month’s Professional Builders’ Magazine really struck a chord. It talked about the changing pressures on construction firms as the market has become more pressured. In short, it concluded, builders simply don’t have time for multiple collections or wasted trips to merchant branches – they need to know exactly when and where they can get the products they need, fast, efficiently and conveniently.

“In a construction boom, busy tradespeople are simply not going to return to old habits which will now cost them precious time and money.” Professional Builders' Merchant