We’re delighted to announce that George Ritchie, currently Senior Support Analyst, has been promoted to Service Manager.
George joined Ten-25 back in 2001, having previously been at Alexanders’ Sawmills. Based predominantly in Ayr, George is looking forward to the new challenges his promotion will bring, as well as continuing to relish the variety of work involved, and meeting new people. He said, “I’m really pleased to be taking on this new role at an exciting time for Ten-25 Software with the launch of UT400. We have an extremely dedicated and knowledgeable team and I look forward to working with them to deliver the best service we can for our customers.”
Our MD Ian said the promotion is well deserved in recognition of George’s ongoing and longstanding commitment to the business, describing him as being respected and liked by colleagues and customers alike. He said, “His timber and builders’ merchant experience as a user, and service with Ten-25, give him a great understanding of the requirements of our customers and their businesses. I believe he can bring the quality of customer care we have delivered in the past to a new generation of cloud-based systems.”
George’s new role will include more areas of customer management, including taking ownership of specific projects and development plans, overseeing helpdesk responses and improving processes to prevent recurring problems, and team management.
George’s promotion is part of wider expansion plans here at Ten-25, which you’ll see more of as we move further into 2019, alongside the launch of the hotly anticipated UT400. This new, end-to-end trading system will eventually replace the current UniTrade 360 platform, which has been an industry mainstay since its own launch back in 2008. You can find out more here, or get in touch to book a demo if you haven’t seen it in action yet.
We are currently recruiting for a new member of the helpdesk and call handling team, as well as dedicated Business Development personnel. (If you’re interested, please do get in touch!)
Ian said, “We’re delighted to continue Ten-25’s journey and to keep developing and challenging our people. UT400 is a great step forward for us, and customers who have had the chance to demo it have had an overwhelmingly positive response. 2019 and beyond is looking extremely exciting.”
Well done George – and here’s to a very exciting year ahead!